Help/Contact Us

Ordering

• Can I place an order by phone?
• Can I place an order by fax?

Shipping

• How long will it take to get my order?
• How can I track my order?
• I didn't get an order and/or shipping confirmation email.
• I am an international customer. How much will it cost to ship to ...?
• I am an international customer. Can you declare my order as a gift on the customs form?
• I am an international customer but my country is not listed. Can I still order from you?

Payment

• What credit cards do you accept?
• Do you take PayPal?
• Can I pay by check or money order?
• My credit card was rejected, but I know it's valid. How can I get my order through?
• Do you charge sales tax?

Products

• I am looking for a particular aircraft. Do you have the ...?
• I'd like to ask about the display stand/landing gear/other features of a particular model.
• I'd like to find out about the size of a particular model.

Preorders and Backorders

• When do you charge for preorders?
• When do preorders ship?
• What if I combine preorder and in-stock items in the same order?
• Can you tell me if a particular item is in stock?
• I just added an item to my basket, and now the website says it is backordered. Can I still buy it?
• Can you notify me when an item is in stock?

Your Account

• Do I have to have an account to place an order?

Returns

• An item I ordered arrived damaged. What do I do?
• I want to return some undamaged products. What do I do?