For faster service, please select one of the topics below.
Can I place an order by phone?
Can I place an order by fax?
Do you sell wholesale?
How long will it take to get my order?
How can I track my order?
I didn't get an order and/or shipping confirmation email.
I am an international customer. How much will it cost to ship to ...?
I am an international customer. Can you declare my order as a gift on the customs form?
I am an international customer but my country is not listed. Can I still order from you?
What credit cards do you accept?
Do you take PayPal?
Can I pay by check or money order?
My credit card was rejected, but I know it's valid. How can I get my order through?
Do you charge sales tax?
I am looking for a particular aircraft. Do you have the ...?
I'd like to ask about the display stand/landing gear/other features of a particular model.
I'd like to find out about the size of a particular model.
Preorders and Backorders
When do you charge for preorders?
When do preorders ship?
What if I combine preorder and in-stock items in the same order?
Can you tell me if a particular item is in stock?
I just added an item to my basket, and now the website says it is backordered. Can I still buy it?
Can you notify me when an item is in stock?
Do I have to have an account to place an order?
An item I ordered arrived damaged. What do I do?
I want to return some undamaged products. What do I do?
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